General Terms and Considition
Basically, our terms is FOB Jakarta Port, Indonesia. Our conclusion regarding the payment terms is as follows :
A. Payment Term and Condition
Letter of Credit (L/C), whose condition as below:
- Draft at sight
- Available with/ by : any bank in Indonesia by negotiation
- Percentage total amount tolerance = 10/10
- Date and place of expiry = Indonesia “ask for the date please”
- Partial shipment = allowed
- Transshipment = allowed
- Third party document = allowed
Telegraphic/ Swift Wire Transfer (T/T)
- 50% down payment in advance is required to start the production. The rest of the payment has to be done upon invoice after container loaded. Original documents will be sent to the consignee upon receipt the transfer.
B. Ordering Terms
FCL (Full Container Load)
Minimum order is 1 x 20′ container with contains of mix items (maximum 15 items) or LCL minimum about 10 cbm.
We accept free sample if the sample cost is maximum USD 5.00. More than that, sample cost will be customer’s responsibility. Also, all charge outside including transportation cost.
C. Production Terms
We are producing our furniture in Solid Teak and Mahogany. All woods are kiln-dried to reach moisture content 8-12% for Teak and Mahogany (finished condition). However, moisture content in Indonesia is always influenced by the weather surrounding and also the thickness of the wood itself.
We are uses a traditional hand-finishing technique involving the repeated application of a spirit based wood stain and shellac, with sanding between each application, and a final wax finish. We are currently working with a specialist wood finishing products supplier to develop a “bar-top” finish with increased resistance to heat and liquid stains with some color choices: Walnut, Dark Brown, Honey, Grey, Natural (No color apply, sanding and wax only) and still have many other color variation.
We offer various collection, we are also confidence to work with customs design it’s mean we accept customs design from customer.
D. Claims, Refunds and Replacements
Our philosophy is to supply top quality furniture with after-sales service to match. Jawa Antique intends to maintain a responsible and fair complaints policy. This does not mean that we can accept all claims with “no questions asked”, however we promise prompt, professional and sympathetic consideration of all claims and complaints in order to develop and maintain good relationships with customers .
Claims should be made within one months after the container is delivered to your premises. We appreciate that some customers may not normally unpack items immediately, or may forward them to retailers or end-users without unpacking. However, we feel that there should be a time limit on claims, and we also feel that it is in our immediate customer’s best interests to inspect all items in any event prior to onward shipment. Once an item is forwarded without unpacking, it sometimes becomes difficult to determine at what point any damage may have occurred, and it seems unreasonable to hold Jawa Antique responsible for damage arising after a container has been delivered to the initial buyer.
We believe that our relationship with our customers is one of trust. Therefore both parties should work together in good faith to minimise the cost or loss caused to either party. No claim should exceed the FOB price of the item concerned. It is the nature of furniture that minor repairs and “touch-up” will sometimes need to be done on items. Most of our customers employ full time or part time carpenters for this reason, because it is usually regarded that this is a normal cost of doing this type of business. Therefore we feel that is fair that minor repairs and “touch-up” should be the responsibility of the customer.
Claims can be settled by way of a refund, replacement or credit.
Factory faults normally arise from design or manufacturing defects. We would like to know as much as possible about these in order to eliminate them in the future. Therefore we request customers to provide as much information about each claim as possible for training purposes in order to assist us to prevent a recurrence. In particular, we would appreciate:
- A photograph (by e-mail if possible).
- A detailed description of the damage or reason for the claim.
- Must be indicate our PI/PO number, Invoice, B/L number and production ID (PIN) number from the sticker on each item. This enables us to determine which materials were used, and who made and inspected the piece.
Non-factory damage normally arises from bad packing, or damage inside the container during transit. In these cases it is possible that damage in transit, not arising from bad packing, may be covered by insurance.
6.Any claim may be rejected if :
- Wood failure resulting in the inability of the goods to be used, even after competent repair.
- Wood joints and/or connections are broken.
- Non wood hardware is missing or broken.
- Non wood hardware is rusty.
7.Our guarantee is for replacement of goods or cash credit against future orders and does not include any other cost such as freight, re stocking or other charges.
Customers are requested to ensure that if any damage, cost or loss is covered by insurance, then a claim should be made to their insurance company, before being referred to Jawa Antique. We may ask for evidence of an insurance claim in certain cases.
Because we sell on an FOB basis, Jawa Antique is not responsible for any damage arising after the container is loaded onto the vessel, and accordingly we advise customers to take out insurance for all risks during transit.
We recommend that customers obtain insurance to cover local risks, such as damage occurring after arrival, third party and accident cover, etc.
Any damaged items which are refunded, credited or replaced, will, unless totally unsaleable, be treated as consignment stock. If we have replaced, refunded or credited an item, the damaged item effectively still belongs to Jawa Antique, and it is therefore fair that upon sale, Jawa Antique will be entitled to receive up to the amount of the original invoice price of the item concerned, together with the amount of any credit allowed to cover repairs, and any discount which may have been given.
Jawa Antique has established a QC system which is primarily rule-based, and incorporates detailed check-lists, but which also encourages QC staff and supervisors to think. Because we use old wood on all important facings, some aspects of QC tend to be subjective, and experience and judgment are vital, but difficult to achieve. In matters of actual construction, quality standards are easier to set and monitor.
H. Packaging System
Jawa Antique has using double packs every item prior to loading into containers. The first layer is wax paper to protect the finish, and the second layer is thick corrugated carton to protect the wood from accidental damage in transit. All glass is protected with polystyrene and all upholstery is covered with plastic wrap.
I. Application of these Terms and Conditions
Customers who are not the final buyers, for example wholesale customers, or agents of Jawa Antique or the final buyer, are requested to ensure that their retail customers are aware of these terms and conditions, to the extent that they may apply, and will be deemed by Jawa Antique to have done so. These terms may be modified from time to time, and Jawa Antique will promptly notify customers of any changes.